Shipping Restrictions to New Caledonia
Shipito to New Caledonia uses DHL and there are restrictions on what you can ship:
- Anything explosive or hazardous
- Lithium-ion batteries by themselves (but OK if inside a phone, computer, or tool)
Check the Prohibited Items page for complete details.
Managing Invoices
When you order something, save the invoice as a PDF file. Both Shipito and DHL Noumea need the receipts.
Organization tip: Create a folder in your Downloads folder called "DHLdec" (or whatever month you start ordering) and save all invoices there.
- Amazon: After ordering, view and print the invoice (may have 4-5 items on the same invoice)
- Other stores: Print email invoices as PDF files and save in your DHL folder
When a Package Arrives at Shipito
You'll receive an email notification like this:
Shipito Package QF received!
Hi [Your Name],
We have received package QF and entered it into your Shipito suite.
PACKAGE ID : NX844-QF
SENDER : Amazon
TRACKING # : TBA309266822624
WEIGHT : 8.20 lb
DIMENSIONS (L x W x H) : 19.00 x 15.00 x 8.00
LOCATION : Tualatin, OR
Please log into your account to fill out the customs form and schedule delivery of this package to your home.
Make sure to check our Prohibited and Limited page to understand your shipping options for this package.
If you are unsure how to proceed, please visit our Shipito University page or contact customer support.
Identifying Package Contents
The tracking number helps identify what's in the package. Go to Amazon and click on "Returns and Orders" to see your recent orders.
Click on "Track Package" to see the tracking number and confirm the contents.
Click on "View Details" to see the details and prices of each item in the package.
Completing Customs Declaration
Log into Shipito and look for the "Action Needed" notice showing received packages.
Click on the package from Amazon to enter customs declaration information.
Scroll to the top of the form and click "For Personal Use".
Scroll back down and enter each item (in English) with prices from the Amazon invoice.
Check the agreement boxes and click "Submit".
Package Consolidation
When you've finished ordering (typically 5-10 packages), go to the "Ready to Ship" section and start consolidation.
Consolidation tip: Select the option to send only merchandise. Shipito will remove all the original packaging and pack just the items you ordered in the smallest possible box with appropriate padding. They do an excellent job.
Select not to pay shipping until after consolidation is completed (their initial size/weight estimate is often inaccurate).
Pay for consolidation and processing.
You'll receive an email when consolidation is finished. Log back into your account and select shipping (always DHL) and pay.
After the package ships
You will get an email saying the package has been sent. Log back into your account and click on "Sent Packages".
For the recently shipped package, you'll see the DHL tracking number and two critical links:
- DHL Tracking Number - Use this to track your package on DHL Tracking
- Print Commercial Invoice - Opens the commercial invoice for all items in the package
- Show Invoice - Shipito's charges for processing, consolidation, and shipping. DHL Noumea will need this too
Print the Commercial Invoice and the Shipito Invoice as PDF files and save them in your Downloads/ DHL folder.
DHL Clearance Process
When your package arrives, DHL will email asking about the shipment purpose (private/commercial) and requesting invoices.
Open your Downloads folder and rename the DHL folder to match your DHL tracking number (e.g., DHL2755338655).
Right-click on the folder and select "Compress to Zip file".
Reply to DHL's email and attach the zip file with all invoices.
After clearance, DHL will SMS you that the package is ready.
You can pay online before pickup, or pay at the counter when collecting your package.