Windows Support for the Cruising Guide to New Caledonia
Downloading
1. INSTALL THE FREEDOWNLOAD MANAGER PROGRAM.
These are large files and you must use freedownload manager to avoid problems with the download. Freedownload manager speeds up the download (often by 400%), assures the files are completely downloaded and checks to make sure they are fully downloaded. If there is a brief server-interrupt during the download (and there is a very good chance of this) freedownload manager will resume the download without a problem. You'll be glad to have freedownload manager next time you go to download a big file from the Internet.
So, before you start the download, go to Freedownloadmanager.org and download and install this excellent, free program.
2. DOWNLOAD THE CRUISING GUIDE INSTALLATION FILE
IF THE COMPUTER YOU USE TO DOWNLOAD THE FILE IS NOT THE ONE YOU PLAN TO USE WHEN ACTUALLY CRUISING, COPY THE INSTALLATION FILES ONTO A USB KEY AND TRANSFER THEM TO THE COMPUTER YOU INTEND TO USE IT ON. THE GUIDE WILL ONLY BE ACTIVATED FOR ONE COMPUTER BUT YOU CAN PURCHASE A SECOND ACTIVATION FOR YOUR BACKUP COMPUTER.
When you make your payment for the cruising guide you will immediately be transferred to a page with instructions for installing the guides, your username and password to log into the activation centre to activate the cruising guide and links for downloading.
We also send you an email with the same information and links, detailed download and installation instructions and your password and username to log in to the activation center. If you did not get the email after your purchase, check your spam box or use the form at the bottom of this page to email us and we will send it again.
THE DOWNLOAD LINKS ARE ONLY VALID FOR 72 HRS.
Open the email with the links for the installation files.
Right click on the link in the email and select "copy link address"
Open freedownload manager and select the Plus Icon. Freedownload manager will pop up a small window showing the download and where it will be saved on your computer. Click OK. When the download is finished click on the folder icon and double click on the installation file to start the installation process.
Most people download files of 10MB to 50MB and browsers can usually handle that sized file OK. But when you want to download a really big file - over 100MB - the browser download process can, and often does, fail. This is because during the time it takes to download a big file your connection to the server can be interrupted - either by something your computer decides to do or by one of the multitude of connections between your computer and where the file is stored on a server.
Our guides are very big files - 400 to 500MB - and the chances are that you'll have at least one interruption during the time it takes to download them. So the part that does download won't work and you'll need to start over again - and again.
To download the files without problems and to speed up the download you need to first download and install a free download manager. We recommend you download: Freedownloadmanager.org
1. First download and install the download manager.
2. Open the email from ncvan.us with the installation instructions. If you did not get one after your purchase check your spam box or use the form at the bottom of this page to email us and we will send it again.
3. Right click on the link in the email and select "copy link address"
4. Open the download manager and select the Plus Sign Icon. The download manager will pop up a small window showing the download and where it will be saved on your computer. Click OK. When the download is finished, click on the folder icon and double click on the installation file.
Did you get an error code saying "access denied. Invalid user space name or password"?
The download connection must have stopped for more than the allowed interval.
Your computer probably went to sleep because nobody was using it.
Check your power settings to be sure it is not going into standby mode when you are not using it.
To do this, enter Power in the search box on the task bar - or click start and enter Power in the search box - select Power and Sleep Settings.
Set all the sleep settings to never (never dim the display, never turn off the display and never put the computer to sleep when it is plugged in). You can change it back to whatever you'd like after the downloads are finished.
Click OK. and OK to close the options box.
Begin the download process again, don't resume, restart. Keep an eye on the active download desktop indicator.
If the speed drops to zero and stays there for more than 10 seconds make sure you are still connected to the internet and, if not, fix the internet connection problem as quickly as you can. If the Freedownloadmanager does not automatically begin showing the download speed again, click on the pause button then, after that changes to a play icon, click the play icon to resume the download.
Installation and Activation
The cruising guide must be activated for the computer you intend to use it on while cruising. It will only be activated on one computer unless you purchase a second license.
1. Open the email from Rocket-Guides.com with the username and password you'll need to activate the guide.
2. Be sure your computer is connected to the Internet.
3. Suspend your antivirus program for 15 minutes.
4. Double click on the INSTALL-CRUISING-NEWCALEDONIA.EXE file. Windows may warn you that the application is not a recognized app and prevent it from running. Click on the "more info" link in the warning window and then click on "run anyway" - Windows may then ask if you want to run the program (duh) click OK and follow the installation wizard.
5. The first time the cruising guide starts you will be notified that an activation key is required. Click OK and a registration window will appear. Enter the username and password provided by email when you purchased the guide or provided by the dealer when you purchased the guide. The best way to enter the password is to select it in the email and press the ctrl+C keys at the same time to copy the password. Then click on the password form on the registration box and press the ctrl+v key to paste it in. This avoids typos or mistaking a 0 for a O or a 1 for an l.
6. Check to see if there is a Computer Code in the text box labeled Computer Code. If there is no number your anti-virus is blocking the program from registering itself on your computer. Click off the registration window, go back to step 3 and try again.
7. Click ONCE on the blue LOG IN button in the registration window.
IMPORTANT: Only click ONCE and wait.
6. There may be a brief delay and you'll see your username and activation key. Then just click on the ACTIVATE button and the guide will be activated.
If you purchased the guide online you were sent an email from Rocket Guides with the activation information, including the username and password.
If you did not get the email, use the form at the bottom of this page to ask for another email with the activation details.
Be SURE to use the same email address you used when you purchased the guide.
If you purchased the guide from a bookstore or agent they should have given you the username, password, and activation instructions. If they failed to do so, contact them and ask for the activation information. We can't help you because we don't know who buys the guides from a book store or agent.
Be aware that the only authorized sales agents are: Boat Books Australia, Boat Books New Zealand, Noumea Ocean, the Island Cruising Association, and the Down Under Rally.
This is complicated. If there is any way your crusing computer can go online do it that way.
If your cruising computer really can't access the Internet you can get the activation key from another computer that can go online (eg from an Internet Cafe, smart phone or tablet) .
Here's what you need to do.
1. Insert a USB drive into your cruising computer. Open a txt file with notepad.
2. Start the cruising guide program and when the registration window appears, click on the "this computer can't go online" link under the normal login form.
3. Highlight and copy the computer code (it will look something like 653C-6409). Paste this into the text file.
4. Copy the activation website address you see there and paste it into the text file.
5. Open the email from ncvan.us with your username and password. Copy these and paste them into the text file and save it to the USB drive.
6. Open the txt file on a computer that can go on the Internet.
7. Go to the website url you copied from the registration window and log in using your username, password and computer code.
8. The activation process will send your username and activation key to your email address.
9. You can also highlight and copy the activation key and paste it into your text file then save it back to the USB drive.
10. Insert the USB key in your cruising computer, open the txt file and copy the activation key.
11. Start the guide, click on the can't go online link, and paste the activation key in the appropriate text box. Enter your username then click Enter Key.
If you try to activate the cruising guide on a second computer you will see a notification that you have already activated the guide on one computer. You'll see the hardware code of that computer and the activation key that works only on that computer. You will also see a link to a page where you can purchase a second license.
Or, to purchase a second license click here (you will need to log in with your username and password).
On the menu bar above Click on Support/Member Login and enter your username and password to go to your members account page and see your activation information, order a second license, or order the latest version of the guide.
If your guide is recent it has the date of publication on the opening screen.
If there is no date on the opening screen after "Rocket Guide to New Caledonia" enter Programs in the search box on the task bar and select Programs and Features.
Or, open the control panel on your computer, select Programs and Features.
Scroll down to find Cruising New Caledonia. The listing for the cruising guide gives the version number (month and year of publication).
The date of the latest version is shown on the purchase page.
If your guide was purchased after May 2012 (check the version number as described above) Click Here to log into your online membership page and update the Cruising New Caledonia guide.
If you don't know your password click on the "forgot password" link on the login page and enter the email address used to purchase the guide.
We no longer support versions of the guide dated prior to May 2012. If your version is prior to May 2012 click here to purchase the latest version and a new license.
Activation Problems
More than likely your Antivirus is to blame. It is blocking the guide from registering the activation key by running the program in a "sandbox".
1. Right click on the icon for your anti-virus and open the program's window. If your antivirus (like Avast) has a "sandbox" feature you need to exempt NEWCALCRUISING.exe from being run in a sandbox.
2. Click Here and log into your members page. Highlight and copy the activation key recorded when you first registered the guide on that computer.
3. Suspend your Antivirus protection for 20 minutes while you activate the guide again.
4. Right click on on the cruising guide icon NEWCALCRUISING.exe and select "run as administrator". When the registration box opens do not try to activate it again by clicking log in. Instead, click on the "can't go online" link under the big blue button and paste in the activation key. Enter your username and click OK.
Your antivirus has quarantined or deleted NEWCALCRUISING.exe.
1. Check in C:/Program Files (x86)/Cruising New Caledonia and see if the file NEWCALCRUISING.exe is still there.
2. If NEWCALCRUISING.exe is NOT in the Cruising New Caledonia folder your Antivirus has either deleted or quarantined it. ALL good antivirus programs let you designate a file as an exclusion so it can be removed from quarantine and allowed to run.
3. You'll need to suspend your anitvirus program and reinstall the program from the INSTALL-WINDOWS-NEWCALEDONIA-CRUISING.exe file.
4. Search on Google for the name of your antivirus program and "how to exclude a program"
Then follow the process to exclude or whitelist c:\program Files (x86)\Cruising New Caledonia\NEWCALCRUSING.exe. For example, if you are using Kasperky, here is a an excellent video tutorial. For a tutorial on how to set up exclusions on Avast click here. For WebRoot follow these instructions. For Norton follow these instructions. For Windows Defender (seldom a problem) see these instructions.
If you have an antivirus program that will not let you exclude a program then I strongly suggest you get another (better) antivirus program like my own personal favorite Malwarebytes Premium).
If Windows presents an error message when you try to run it, your computer is probably running Windows 10S or it is set to only run apps from the Windows Store. The message looks like this if the Windows store has an approved app similar to the one you are trying to install:
But if the store does not have an approved app similar to the one you are trying to install you might get a very confusing message, like this:
Or the error might say the app is not a valid 32bit windows program.
Windows 10S was designed for schools to keep students from downloading unapproved apps on the school's computers. It only runs "approved" apps downloaded from the Windows store.
If you are not sure if your computer is running Windows 10S, open Windows Explorer by clicking the windows key and E, select This PC, click on the Computer tab on the top of the window, then click on System Properties to see your version of Windows.
If your system is Windows 10 Pro, not Windows 10S, it has been configured to only install apps from the Windows Store - open Settings by clicking the Start button, and selecting the cog icon in the lower-left corner just above the power button. Select system/apps & features and in the "installing apps" box change the dropdown menu to "allow apps from anywhere".
If your system is Windows 10S it's very easy and free to upgrade to Windows 10 home. Here's how to do it in a YouTube Video.
Here's a how to do it tutorial.
After updgrading, reboot the computer. The guide will now function normally.
Could be you clicked twice on the Login button. If it really is the same computer and the first time you are activating it:
- Click Here to go to your online membership page. It will open in a new tab. Log in with your username and password.
- You'll see your username and activation key for your computer.
- Highlight the activation key and copy it (Ctl+C)
- Start the guide again and when you get to the registration window click on the link that says “If this computer can't go online click here”
- Click in the Activation Key box and paste in the activation key (Ctl+V)
- Click in the username box and enter your username
- Click Enter Key
We no longer support versions of the guide earlier than May 2012. If your version is earler than May 2012 you will need to purchase the latest version of the guide.
If your guide was published after May 2012 you need to uninstall the cruising guide from your old computer BEFORE you can transfer the license to a new comptuer.
BEFORE you junk the old computer uninstall the cruising guide from it.
1. Enter cruising new caledonia in the search box on the task bar.
2. Select Uninstall Cruising New Caledonia.
3. The uninstall program will ask if you really want do do this. Click OK.
4. When the unistallation process is finished copy the uninstall code and paste it into the following form. Be certain to use the same email address you used when you purchased the guide or, if you purchased the guide from an agent, include your username after the uninstall code.
We no longer support versions of the guide earlier than May 2012. If your version is earler than May 2012 you will need to purchase the latest version of the guide.
If your guide was published after May 2012 you need to purchase the latest update.
First, make sure you have your username and password to log in to your online membership page then Click Here to purchase an update.
After you have purchased the update contact me on the email address you get the update links from and tell me what happened to your computer.
We no longer support versions of the guide earlier than May 2012. If your version is earler than May 2012 you will need to purchase the latest version of the guide.
If your guide was published after May 2012 you need to purchase the latest update then uninstall the cruising guide before installing the update.
First, make sure you have your username and password to log in to your online membership page then Click Here to purchase an update.
Next, uninstall the existing cruising guide from your computer.
1. Enter cruising new caledonia in the search box on the task bar.
2. Select Uninstall Cruising New Caledonia.
3. The uninstall program will ask if you really want do do this. Click OK.
4. The unstall process will show an uninstall code. You need to copy the uninstall code and press the keys to confirm you have copied it.
5. Paste the uninstall code into the following form. Be certain to use the same email address you used when you purchased the guide or, if you purchased the guide from an agent, include your username after the uninstall code. When we receive the uninstall code we'll clear the old license so you can install the latest update.
Other Technical issues not listed here: