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1. INSTALL THE FREEDOWNLOAD MANAGER PROGRAM.
These are large files and you must use freedownload manager to avoid problems with the download. Freedownload manager speeds up the download (often by 400%), assures the files are completely downloaded and checks to make sure they are fully downloaded. If there is a brief server-interrupt during the download (and there is a very good chance of this) freedownload manager will resume the download without a problem. You'll be glad to have freedownload manager next time you go to download a big file from the Internet.
So, before you start the download, go to Freedownloadmanager.org and download and install this excellent, free program.
2. DOWNLOAD THE CRUISING GUIDE INSTALLATION FILE
IF THE COMPUTER YOU USE TO DOWNLOAD THE FILE IS NOT THE ONE YOU PLAN TO USE WHEN ACTUALLY CRUISING, COPY THE INSTALLATION FILES ONTO A USB KEY AND TRANSFER THEM TO THE COMPUTER YOU INTEND TO USE IT ON. THE GUIDE WILL ONLY BE ACTIVATED FOR ONE COMPUTER BUT YOU CAN PURCHASE A SECOND ACTIVATION FOR YOUR BACKUP COMPUTER.
When you make your payment for the cruising guide you will immediately be transferred to a page with instructions for installing the guides, your username and password to log into the activation centre to activate the cruising guide and links for downloading. Use Ctrl+S to save this immediately on your computer.
We also send you an email with the same information and links, detailed download and installation instructions and your password and username to log in to the activation center. If you did not get the email after your purchase, check your spam box or use the form at the bottom of this page to email us and we will send it again.
THE DOWNLOAD LINKS ARE ONLY VALID FOR 72 HRS.
Open the email with the links for the installation files.
Right click on the link in the email and select "copy link address"
Open freedownload manager and select the Plus Icon. Freedownload manager will pop up a small window showing the download and where it will be saved on your computer. Click OK. When the download is finished click on the folder icon and double click on the installation file to start the installation process.
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Most people download files of 10MB to 50MB and browsers can usually handle that sized file OK. But when you want to download a really big file - over 100MB - the browser download process can, and often does, fail. This is because during the time it takes to download a big file your connection to the server can be interrupted - either by something your computer decides to do or by one of the multitude of connections between your computer and where the file is stored on a server.
Our guides are very big files - 400 to 500MB - and the chances are that you'll have at least one interruption during the time it takes to download them. So the part that does download won't work and you'll need to start over again - and again.
To download the files without problems and to speed up the download you need to first download and install a free download manager. We recommend you download: Freedownloadmanager.org
1. First download and install the download manager.
2. Open the email from Rocket Guides with the installation instructions. If you did not get one after your purchase, check your spam box or use the form at the bottom of this page to email us and we will send it again.
3. Right click on the link in the email and select "copy link address"
4. Open the download manager and select the Plus Sign Icon. The download manager will pop up a small window showing the download and where it will be saved on your computer. Click OK. When the download is finished, click on the folder icon and double click on the installation file.
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Did you get an error code saying "access denied. Invalid user space name or password"?
The download connection must have stopped for more than the allowed interval.
Your computer probably went to sleep because nobody was using it.
Check your power settings to be sure it is not going into standby mode when you are not using it.
To do this, enter Power in the search box on the task bar - or click start and enter Power in the search box - select Power and Sleep Settings.
Set all the sleep settings to never (never dim the display, never turn off the display and never put the computer to sleep when it is plugged in). You can change it back to whatever you'd like after the downloads are finished.
Click OK. and OK to close the options box.
Begin the download process again, don't resume, restart. Keep an eye on the active download desktop indicator.
If the speed drops to zero and stays there for more than 10 seconds make sure you are still connected to the internet and, if not, fix the internet connection problem as quickly as you can. If the Freedownloadmanager does not automatically begin showing the download speed again, click on the pause button then, after that changes to a play icon, click the play icon to resume the download.
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Installation and Activation
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The cruising guide must be activated for the computer you intend to use it on while cruising. It will only be activated on one computer unless you purchase a second license.
1. Open the email from Rocket Guides with the username and password you'll need to activate the guide.
2. Be sure your computer is connected to the Internet.
3. Suspend your antivirus program for 15 minutes.
4. Double click on the INSTALL-CRUISING-NEWCALEDONIA.EXE file. Windows may warn you that the application is not from a recognized developer (Because I won't pay Microsoft between $400 to $600 every year to prove who I am. If you want to know who I am Click Here)
Authorize windows to allow the program to be installed and double click on the installation program.
5. The first time the cruising guide starts a registration window will appear. Follow the instructions to get your activation code.
Click Get Code to open your browser to the registration log-in window. Enter your username and password to log in.
The best way to enter the password is to select it in the email and press the ctrl+C keys at the same time to copy the password. Then click on the password form on the registration box and press the ctrl+v key to paste it in. This avoids typos or mistaking a 0 for a O or a 1 for an l.
6. Once logged in, you will see your activation code. Click on it three times to highlight it and then use Ctrl+C to copy it.
7. Return to the registration window and click on the form field for the activation code. Use Ctrl+C to paste it in. Then enter your username in the username field and click Activate.
8. There may be a brief delay and the Rocket Guide will launch. Once activated it will not need to use the Internet again.
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If you purchased the guide online you were sent an email from Rocket Guides with the activation information, including the username and password.
If you did not get the email, use the form at the bottom of this page to ask for another email with the activation details.
Be SURE to use the same email address you used when you purchased the guide.
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If you try to activate the cruising guide on a second computer you will see a notification that you have already activated the guide on one computer.
To purchase a second license click here (you will need to log in with your username and password).
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Click on Member Login and enter your username and password to go to your members account page and see your activation information, order a second license, or order the latest version of the guide.
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The date of publication is on the opening screen and the date of the latest version is on the STORE page.
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Activation Problems
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More than likely your Antivirus is to blame. It is blocking the guide from registering the activation key by running the program in a "sandbox".
1. Right click on the icon for your anti-virus and open the program's window. If your antivirus (like Avast) has a "sandbox" feature you need to exempt NEWCALCRUISING.exe from being run in a sandbox.
2. Suspend your Antivirus protection for 20 minutes while you activate the guide again.
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Your antivirus has quarantined or deleted NEWCALCRUISING.exe.
1. Check in C:/Program Files (x86)/Cruising New Caledonia and see if the file NEWCALCRUISING.exe is still there.
2. If NEWCALCRUISING.exe is NOT in the Cruising New Caledonia folder your Antivirus has either deleted or quarantined it. ALL good antivirus programs let you designate a file as an exclusion so it can be removed from quarantine and allowed to run.
3. You'll need to suspend your anitvirus program and reinstall the program from the INSTALL-WINDOWS-NEWCALEDONIA-CRUISING.exe file.
4. Search on Google for the name of your antivirus program and "how to exclude a program"
Then follow the process to exclude or whitelist c:\program Files (x86)\Cruising New Caledonia\NEWCALCRUSING.exe. For example, if you are using Kasperky, here is a an excellent video tutorial. For a tutorial on how to set up exclusions on Avast click here. For WebRoot follow these instructions. For Norton follow these instructions. For Windows Defender (seldom a problem) see these instructions.
If you have an antivirus program that will not let you exclude a program then I strongly suggest you get another (better) antivirus program like my own personal favorite Malwarebytes Premium).
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If Windows presents an error message when you try to run it, your computer is probably running Windows 10S or it is set to only run apps from the Windows Store.
The message looks like this if the Windows store has an approved app similar to the one you are trying to install:
But if the store does not have an approved app similar to the one you are trying to install you might get a very confusing message, like this:
Or the error might say the app is not a valid 32bit windows program.
Windows 10S was designed for schools to keep students from downloading unapproved apps on the school's computers. It only runs "approved" apps downloaded from the Windows store.
If you are not sure if your computer is running Windows 10S, open Windows Explorer by clicking the windows key and E, select This PC,
click on the Computer tab on the top of the window, then click on System Properties to see your version of Windows.
If your system is Windows 10 Pro, not Windows 10S, it has been configured to only install apps from the Windows Store - open Settings by clicking the Start button, and selecting the cog icon in the lower-left corner just above the power button.
Select system/apps & features and in the "installing apps" box change the dropdown menu to "allow apps from anywhere".
If your system is Windows 10S it's very easy and free to upgrade to Windows 10 home. Here's how to do it in a YouTube Video.
Here's a how to do it tutorial.
After updgrading, reboot the computer. The guide will now function normally.
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We no longer support versions of the guide earlier than May 2012. If your version is earler than May 2012 you will need to purchase the latest version of the guide.
If your guide was published after May 2012 you need to uninstall the cruising guide from your old computer BEFORE you can transfer the license to a new comptuer.
BEFORE you junk the old computer uninstall the cruising guide from it.
1. Enter cruising new caledonia in the search box on the task bar.
2. Select Uninstall Cruising New Caledonia.
3. The uninstall program will ask if you really want do do this. Click OK.
4. When the unistallation process is finished copy the uninstall code and paste it into the following form. Be certain to use the same email address you used when you purchased the guide or, if you purchased the guide from an agent, include your username after the uninstall code.
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We no longer support versions of the guide earlier than May 2012. If your version is earler than May 2012 you will need to purchase the latest version of the guide.
If your guide was published after May 2012 you need to purchase the latest update.
First, make sure you have your username and password to log in to your online membership page then Click Here to purchase an update.
After you have purchased the update contact me on the email address you get the update links from and tell me what happened to your computer.
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We no longer support versions of the guide earlier than May 2012. If your version is earler than May 2012 you will need to purchase the latest version of the guide.
If your guide was published after May 2012 you need to purchase the latest update then uninstall the cruising guide before installing the update.
First, make sure you have your username and password to log in to your online membership page then Click Here to purchase an update.
Next, uninstall the existing cruising guide from your computer.
1. Enter cruising new caledonia in the search box on the task bar.
2. Select Uninstall Cruising New Caledonia.
3. The uninstall program will ask if you really want do do this. Click OK.
4. The unstall process will show an uninstall code. You need to copy the uninstall code and press the keys to confirm you have copied it.
5. Paste the uninstall code into the following form. Be certain to use the same email address you used when you purchased the guide or, if you purchased the guide from an agent, include your username after the uninstall code. When we receive the uninstall code we'll clear the old license so you can install the latest update.
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Other Technical issues not listed here:
Windows Support for the Cruising Guide to New Caledonia
